Booking, Cancellation & Refund Policies

• The customer receives a confirmation voucher via email within 24 hours of successful booking and deposit verification.
• In case the preferred departure slots or campsite capacities are unavailable, an alternate schedule of the customer’s preference will be arranged and a revised confirmation voucher will be dispatched via email.
• Alternatively, the customer may choose to cancel their booking prior to formal schedule confirmation, in which case a full refund will be promptly processed.

All cancellation requests must be formally submitted via email only to altitudeclimber.team@gmail.com by replying directly to your original payment receipt email. No cancellations or refund requests will be accepted via telephone calls or WhatsApp messages.

Refund Structure

Important Terms & Force Majeure

• Unforeseen Circumstances: No refund will be provided for cancellations or trip disruptions resulting from bad weather, cloudbursts, heavy snowfall, rain, natural calamities, government or administrative restrictions, police bans, landslides, road blockages, strikes, bandhs, lockdowns, or any other factor beyond our operational control.
• Operator Cancellation: If a scheduled departure is cancelled by Altitude Climber due to insufficient group participants or operational inability, a full refund of the package fee will be issued (excluding optional personal add-ons such as private gear rentals, insurance, private porterage, or custom transit).
• Incidental Expenses: Any additional expenses arising from delays, extended camp halts, road detours, medical assistance, or emergency evacuation must be borne by the participant on the spot.
• Refund Processing: Approved refunds (where applicable) will be processed within 10 working days directly to the original bank account or payment method used during booking.